At UNQA Agency (“we,” “us,” or “our”), we respect your privacy as much as we respect your time and your business. We believe in building high-trust digital systems, and that starts with absolute transparency about how we handle your data.
Our best practice advice to you: The safest way to protect your data on the internet is to simply not share information you do not want to be shared. If it doesn’t need to be on the web, keep it offline.
For everything else, this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (unqa.agency) or engage with our services.
1. The Data We Collect
We collect the information necessary to provide you with premium service, process your payments, and maintain our digital infrastructure.
- Intake & Contact Forms: When you book a sprint, fill out a questionnaire, or contact us, we collect your name, email address, company details, and other information to properly diagnose and serve you.
- Financial Information: When you pay for our services, your payment is processed securely through trusted third-party gateways (like Stripe, Revolut or WIse). We do not store your credit card numbers on our servers; we only retain the billing details necessary to generate legal B2B tax invoices.
- Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it (their privacy policy is available at https://automattic.com/privacy/). After approval, your profile picture is visible to the public in the context of your comment.
- Media: If you upload images to our website (e.g., project assets or profile pictures), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the web.
2. How We Use Your Data
We do not sell, rent, or trade your personal data. We use the information we collect solely to:
- Deliver our System Blueprints and execute agreed-upon project phases.
- Schedule strategy sessions and calibration calls (via cal.com).
- Send you important project updates, invoices, and relevant administrative emails.
- Deliver our “Growthletter” (only if you have explicitly opted in), managed securely via our internal CRM.
- Detect and prevent fraudulent activity or spam on our servers.
3. Cookies and Browser Tracking
We use cookies to ensure our website functions correctly and to save your preferences.
- Functional Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again (these last for one year).
- Login & Session Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in, we set up several cookies to save your login information (lasts two days) and your screen display choices (lasts one year). If you select “Remember Me,” your login will persist for two weeks.
- Publishing Cookies: If you edit or publish an article, an additional cookie is saved in your browser indicating the post ID of the article you just edited (expires after 1 day).
4. Third-Party Integrations & Embedded Content
We act as General Contractors for your digital growth, which means we utilize industry-leading third-party tools.
- The Reality of Google & Analytics: We use tools like Google Site Kit, Google Analytics, and privacy-focused Koko Analytics to monitor our website’s health and traffic. Let’s be candid: while we only look at anonymized traffic trends, Google is a massive data broker. They use their tracking scripts to monitor your behavior across the internet to feed their global advertising algorithms. If you want to avoid this tracking, we highly recommend using a privacy-centric browser (like Brave) or an ad-blocker.
- Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., YouTube videos, external images, articles). Embedded content from other websites behaves in the exact same way as if you had visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content (especially if you are logged into an account on those specific websites).
- Payment & Scheduling: We share the minimum data required with Stripe (for invoicing) and Cal.com (for calendar bookings) to run our agency efficiently.
5. Data Retention
We keep your data only as long as necessary.
- Comments & Profiles: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-ups automatically. For users that register on our website, we also store the personal information provided in their user profile. Website administrators can see and edit that information.
- Project Data: Information related to your business strategy and blueprints is kept securely on file to facilitate future phases (Infrastructure Builds and Growth Loops).
- Invoices: Financial records are retained as required by EU tax and accounting laws.
6. Your Rights Over Your Data
Because we operate under EU data protection standards (GDPR), you have complete control over your personal data. If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you.
You can also request that we erase any personal data we hold about you. (Note: This does not include any data we are obliged to keep for administrative, legal, or security purposes, such as tax records).
7. Security
We implement robust security measures, including strong firewalls, data encryption, and specialized WordPress security protocols, to protect your personal information from unauthorized access, alteration, or destruction. Visitor comments may also be checked through an automated spam detection service.
8. Contact Information
If you have any questions about this Privacy Policy, how we handle your data, or if you would like to exercise your data rights, please reach out directly:
Email: support@unqa.agency
Website: unqa.agency/support